Field Application Engineer

Field Applications Engineer – Turkey

This is a home-office based position with 1-2 days a week spent in a client office in Istanbul.

Requirements:
 5+ years’ experience as a Field Support Engineer, Customer Service Engineer
 Experience the mobile and telecom markets (working with telco providers) with customer-facing activities in an international environment - MUST HAVE
 Knowledge in networking: TCP/IP, switching, routing – MUST HAVE
 Experience with Linux/Unix based systems – MUST HAVE
 Experience with VM environments, NFV and SDN - MUST HAVE
 Experience in the mobile and Telco markets - MUST HAVE
 Excellent communications skills in English (read and write) - MUST HAVE
 BSc/BA degree or equivalent work experience - MUST HAVE
 Experience with load balancers –advantage
 Knowledge in mobile web applications - advantage

Responsibilities:
 The Field Application Engineer is a key role in the Customer Success organization and is responsible for the deployment and technical support of solutions on customer site or remotely
 Provide customer support, technical issues resolution and improvements within the agreed SLA, on-site and remotely
 Resolve time-critical deployment and production issues.
 Work according to methods, procedures, tools, and policies to ensure high-quality service is delivered to the customers