Field Application Engineer
- Job Reference: 00000033-1
- Date Posted: 24 December 2020
- Recruiter: Coberon Chronos Group
- Location: Istanbul
- Salary: On Application
- Sector: Telecom, Service & Support Engineers, NFV Network Functions Virtualization
- Job Type: Permanent, Full-time, Home-office based, W2
Job Description
Field Applications Engineer – Turkey
This is a home-office based position with 1-2 days a week spent in a client office in Istanbul.
Requirements:
5+ years’ experience as a Field Support Engineer, Customer Service Engineer
Experience the mobile and telecom markets (working with telco providers) with customer-facing activities in an international environment - MUST HAVE
Knowledge in networking: TCP/IP, switching, routing – MUST HAVE
Experience with Linux/Unix based systems – MUST HAVE
Experience with VM environments, NFV and SDN - MUST HAVE
Experience in the mobile and Telco markets - MUST HAVE
Excellent communications skills in English (read and write) - MUST HAVE
BSc/BA degree or equivalent work experience - MUST HAVE
Experience with load balancers –advantage
Knowledge in mobile web applications - advantage
Responsibilities:
The Field Application Engineer is a key role in the Customer Success organization and is responsible for the deployment and technical support of solutions on customer site or remotely
Provide customer support, technical issues resolution and improvements within the agreed SLA, on-site and remotely
Resolve time-critical deployment and production issues.
Work according to methods, procedures, tools, and policies to ensure high-quality service is delivered to the customers