Communications Tech Support Specialist

  • Job Reference: 00000049-1
  • Date Posted: 18 January 2024
  • Recruiter: Coberon Chronos
  • Location: Budapest area
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Finance, IT & Tech
  • Job Type: Permanent, Full-time, Home-office based, W2, Hybrid
  • Email: cv@coberonchronos.com

Job Description

Our client is a leading, global provider of services in communications productivity. For their operations in Hungary, they are looking for a Communications Operations Specialist. This is a full-time, hybrid role with time shared between onsite in Budapest and working from home.

 

The ideal candidate will be someone with a strong career interest in professional improvement focused on Real-Time Communications technologies and new technologies. You need to be comfortable working in a team with a diverse skill set, location, and culture across different countries.

 

REQUIREMENTS

Proven experience in managing service requests and incident tickets in an enterprise-level ITIL service management platform.

Demonstrable experience in playing a leading role in a global level 1 or 2 or similar team and working within an ITIL or similar process.

Understanding of monitoring systems (Tivoli, Netcool, SCOM 2007/2012, Nectar etc.).

Understanding of Windows and/or Unix environment administration, including SQL

administration experience.

Broad knowledge of Microsoft products and technologies.

Excellent communication skills, with the ability to listen, understand, and present clear

solutions to problems.

Proven track record in problem solving, within a medium to large enterprise environment.

Educated to Bachelors degree level in Computer Science, or a related discipline, or equivalent experience and certifications

Beneficial Microsoft certifications in relevant technologies

Beneficial Cisco certifications CCNA, CCNA-Voice, CCVP

Minimum of 2 years experience working in an IT support organization in an Enterprise

environment. Financial services sector experience beneficial.

 

 

THE ROLE

The Real-Time Communications Service Operations team provides the 2nd/3rd line support for the following production services: Instant Messaging, Group Chat, Video Conferencing, Web conferencing, Video Sharing, Webcasting, and compliance capturing platforms, Skype for Business and related UC applications and system as well as supporting technologies including compliance capture, integration with our telephony and video conferencing backbones.

 

RESPONSIBILITIES

Responsible and accountable for proactively monitoring and troubleshooting the Real-Time Communications production operations environment. The individual will utilize monitoring tools and proactively address and/or escalate service-related issues in addition to keeping a pulse on trending user issues.

Real-Time Communications Service Operations is a “follow the Sun” organization in which each region is responsible for global operations during their respective business hours.

Proactively address potential issues before they become service-affecting

Escalate issues to the appropriate resources

Input and manage service requests and incident tickets through to closure

Performing security administration tasks, such as certificate renewals, periodically in line with agreed service levels

Performing disaster recovery testing periodically in line with agreed service levels

Patching, maintenance, and remediation and providing support of the release of changes into the production environment for managing and improving the operational run books and supporting documentation