Our client is a leading multinational provider of unified communications services to global financial institutions.
The UC Operations Support Specialist position will provide day-to-day Tier 1 - 2 operational support for all voice and video systems. Provide proactive systems monitoring and business-as-usual support globally for Cisco VOIP, Trading Turrets, Voice Recording, Call Center Systems, and Video Conferencing Infrastructure used to support our internal clients. This is a full-time, hybrid position. The office is in the XIII District.
Knowledge of Cisco VOIP administration in current releases of Call Manager and Unity.
Knowledge of Cisco Voice Router configurations, SRST, and call routing.
Must be willing to work outside of normal hours with weekends and late-night hours occasionally if required.
Good troubleshooting skills accompanied by creative thinking to resolve both complex and non-complex issues.
Ability to establish and maintain a high level of client trust and confidence.
Ability to clearly communicate and Interface with internal clients for daily support is required.
Professional English written and verbal communication skills.
Ability to think freely, and provide input and recommendations for areas of service delivery improvement in a fast-paced environment.
Must be willing to work outside of normal hours with weekends and late-night hours as part of a rotational shift.
Must have the ability to deliver tasks on time with consistent results.
Must have the ability to clearly track and report status of day-to-day related activities to management.
Knowledge of trading turret systems such as IPC is a plus.
Knowledge of voice recording platforms such as Verint is a plus.
Knowledge of carrier terms, provisioning, and troubleshooting carrier circuit issues is a plus. Knowledge of Video Conferencing Infrastructure such as Cisco, Acano, TMS is a plus. Knowledge of SIP routing is a plus.
Knowledge of ServiceNow application is a plus.
Knowledge of Python and JAVA script is a plus.