Application Engineer - 3D printing

  • Job Reference: 00000008-1
  • Date Posted: 10 July 2024
  • Recruiter: Xpandium Coberon Ltd
  • Location: Burbank - Los Angeles, CA
  • Remote Working: 100% remote working possible
  • Salary: On Application
  • Sector: Engineering, 3D Printing
  • Job Type: Permanent, Full-time, Home-office based, W2, Remote

Job Description

Our client is a publicly traded 3D printing company specializing in innovative, large-format additive manufacturing solutions, pushing the boundaries of 3D printing technology and empowering industries worldwide with cutting-edge solutions. They are looking for an experienced Application Engineer to be based in Burbank or Los Angeles, CA.

The role of the Applications Engineer is to provide technical support to the sales team during the sales process with prospective customers and to existing customers once the sales process is complete. Work is primarily tactical or operational in nature but may involve strategic issues. While the primary focus is on pre-sales application support, the successful candidate will be responsible for ensuring Total Customer Experience, company policies, and administrative reporting performance objectives are met within the assigned geographic territory.

Responsibilities
• First response to any applications question(s) arising during the sales process
• Assisting with 3D modeling and design
• File preparation before printing, including fixing files, slicing, and setting printing
parameters
• Operating and maintaining systems in demo or other reference sites
• Involved in benchmarking discussions to make sure benchmarks are printed and
delivered to meet the prospect’s requirement(s)
• Packing and shipping benchmarks and samples as needed
• Post-processing and finishing samples and benchmarks as and when necessary
• Installing machines at new customers’ sites
• Being the first response to customers’ technical issues
• Visiting customers’ sites and assisting with machine repair to ensure customer
satisfaction
• Working closely with other departments to ensure customer satisfaction
• Readiness to work in a start-up environment in a fast-growing, dynamic company
• Working with CRM system for monitoring/reporting benchmark status
• Appropriately utilize and leverage all resources to drive your results
• Execute key initiatives as communicated to you by management

Education, Experience, and Skills
Associate or Bachelor's degree or trade school certification in Engineering, Design, 3D
Printing or other technical; prefer 5+ years of experience or equivalent combination of
education and experience.

Experience in the following areas:
• 3D Design Software
• 3D Printing Equipment
• Onsite and remote technical support troubleshooting technical problems
• Onsite customer visits and equipment repairs
• Technical assistance provided within the selling process
• Capital printing equipment installation
• A self-motivated, go-and-get approach and the will to win
• Product demonstrations
• Project management role
• Detailed reporting of customer issues and resolution
• Working with external partners to deliver solution sales
• Interface with all levels of customer organization

Skills Include:
• Excellent communication - oral and written skill sets
• Exceptional customer service and interpersonal skills
• Technical troubleshooting
• Project management, structured work approach
• Creative ability
• Resource management
• Communication skills
• Data analysis
• Negotiation skills
• Consulting skills
• Leadership qualities, credibility
• An organized, team approach
• Self-confidence
• Acuteness
• Willpower
• Intellectually flexible