WORDPRESS Tier 2 Onboarding Support

  • Job Reference: 00000054-1
  • Date Posted: 7 October 2020
  • Recruiter: Coberon Chronos Group
  • Location: LATAM, US, CANADA, APAC, EMEA
  • Salary: On Application
  • Sector: IT & Tech, Service & Support Engineers, Customer Services and Service Operations
  • Job Type: Permanent, Full-time, Home-office based

Job Description

Our client is a leading WordPress page builder plugin. They are looking for TIER 2 Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users.

Requirements
At least 2 years of experience in a customer support role
Superb level of English
High-level of written and verbal communication skills
Exceptional courtesy and overall a “people’s person”
Excellent organizational skills 
A team player
Basic knowledge and understanding of WordPress - an advantage

Responsibilities
Responsible for replying to support tickets via email or chat
Answer pre-sale questions potential customers might have, and assist in making the right decision concerning buying a subscription
Assist Pro users with onboarding, including installation and activation processes
Collaborate between Back Office and Pro users, and provide accurate information about accounts and billing related questions
Strive to understand our customers’ needs, and being able to explain and communicate the solution in an efficient, personal and creative manner
Solve customer problems in a professional, empathetic, and courteous way