Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email.
As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and professionally, and will communicate in English with web professionals from around the world, via tickets, emails, and live-chat.
The Tier 1 agent is an entry-level position that can be a gateway role to any aspiring web technologist, with a passion for customer service.
Troubleshooting and technical issue analysis skills
Ability to fluently communicate complex technical ideas in English
Ability to break down and guide through a technical process
Ability to work under pressure
Transparency, accountability, and the ability to work independently
Exceptional courtesy, patience and overall a “people’s person”
Experience with Wordpress, HTML, CSS - an advantage
Web Servers and web infrastructure - an advantage
Be introduced to the technology and learn about the different services we offer our customers
Triage new customer requests and drive the best course of action for resolution
Communicate with customers and liaise their service requests to our professional teams
Learn and use advanced support tools, methodologies and practices
Collaborate with other team members and company departments to generate greater knowledge and contribute to a better customer experience
Tier 1 Support screening info
When can you start?
Where are you located?
What is your relevant experience?
What is your salary expectation (USD per hour, gross)?