Presales Engineer, Digital Customer Engagement (USA)

based Northeast

Our client is an emerging leader with unique digital contact center management solutions.

They are urgently looking for a high-performing Pre-Sales Engineer reporting to the Global VP Sales to help them meet ambitious customer acquisition and revenue growth objectives. 


  • Previous experience working within a technical/commercial pre-sales position.
  • Must be a subject matter expert with contact center software systems experience.
  • An ability to communicate technical information to non-technical staff in a way that is easy to understand.
  • Proven sales experience, consistently meeting or exceeding targets
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Proven ability to articulate the distinct aspects of products and services and position them against competitors.
  • Excellent listening, negotiation and presentation skills.
  • Excellent verbal and written communications skills.
  • 7+ years’ experience selling Software solutions to large enterprises.

Education:   Minimum BS/BA or equivalent degree

Key Areas of Responsibility:

  • Working closely with the sales team on proposals and pitches for business.
  • Attending meetings with business development managers and acting as a technical and subject matter expert.
  • Putting together business cases, presentations and ROI for the sales teams to support their proposals.
  • Working closely and collaboratively with customers to devise effective solutions.
  • Ensuring that the company’s product can deliver on the customer’s requirements.
  • Working closely with customers to understand and capture requirements.
  • Replying to customers following requests for information and proposal requests.
  • Presenting proposals to customers alongside members of the sales team.
  • Providing ongoing support for customers post implementation.
  • producing detailed costings for customers and ensuring the contract is profitable.
  • Manage consultative sales cycles
  • Ensure the proposed sales and solutions capitalize on strengths and can be implemented successfully


Apply today for immediate consideration!