Mobile Internet Field Support Engineer, East Coast USA

Job location / based:  East Coast, USA


Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.

  • Responsible for the deployment and technical support of solutions on customer site, or by technical mentoring of partners remotely.
  • Handle incidents, problems and improvements for the ongoing technical SLA support on site or remotely, according to need.
  • Resolve time critical deployment and production issues.
  • Experience as a customer facing FSE 
  • Knowledgeable in customer support processes, tooling and troubleshooting.
  • Knowledge in networking: TCP/IP, switching, routing – Must
  • Experience with Linux/Unix based systems – Must
  • Experience in the Mobile and Telco markets (working with telco providers, mobile carriers) - Must
  • Experience with load balancers –advantage
  • Knowledge in mobile web application - advantage
  • Ability to work independently and as part of a team
  • BSc/BA degree or equivalent work experience.
  • 4+ years’ experience as a Field Support Engineer, Customer Service Engineer
  • International work experience and cultural awareness an advantage.
Working Conditions:
  • Travel – up to 50%

Apply for this job today for immediate consideration!