IT Project Manager, Retail Technology - Moscow, Russia

Job location: Moscow, Russia


Our client is a pioneering innovator introducing unique real-time analysis to the consumer products and retail industry with their digital merchandising and in-store measurement solutions. They operate in a high-energy, team-focused culture with plenty of opportunities to grow with the company.

IT Project Manager - Retail Technology

This is a full-time, permanent position in their Moscow office reporting to the Head of Operations, EMEA.

Responsibilities include: 

  • Understand SLA agreed with the customer/channel partner and ensure that it is fully executed 
  • Create and maintain required project artefacts including project schedule, training materials, project requirements documents and presentations for various discussions. 
  • Ensure project environment is ready on time including database set up and customer requirements. 
  • Setup project phases and activities so relevant resources can be correctly allocated in the scheduling database. 
  • Ensure effective communication between project teams (including internal and external partners and consultants) and the customer. 
  • Act as primary interface for client project manager, partner project manager, and internal partners (Sales, Product, R&D, Support, QA, etc.). 
  • Liaise with the sales organization during the sales-to-services transition and with the support organization during the services-to-support transition. 
  • Provide local 2nd level support to customers in local languages 
  • Obtain input from all necessary solution stakeholders within the customer firm/channel partner. Adapts solutions, as necessary, to ensure appropriate support. 
  • Coordinate closely with internal sales, sales operations, and service resources to align solution design with customers’ business requirements. 
  • Monitors customer/channel partner support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure. 
  • Maintains relationships with client’s/channel partners by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. 
  • Actively supporting sales cycles and pipelines helping positioning demonstrations, presentations and trainings. 
  • Prepare and execute product presentations including live demonstrations 
  • Create, configure and coordinate Proof of Concept (POC). 
  • Create documentation required to support the sales cycle: solution diagrams, technical architecture diagram and more. 
  • Provide feedback to product management and engineering team on product features. 
  • Demonstrate solid understanding of solutions and tools and assist pre-sales/sales in meetings with local organizations. 


  • Minimum 4 years’ experience of IT project management or IT solution sales/pre-sales roles 
  • Ability to analyze, plan, control, and deliver concurrent solutions to schedule and budget targets 
  • Demonstrated ability to implement appropriate and consistent project control and reporting processes, provide effective stakeholder management, and mentor and coach project delivery teams 
  • Perceptive, collaborative and strongly customer-orientated with demonstrated ability to build strong relationships with clients and internal stakeholders to ensure successful project implementation 
  • Flexible, energetic, with a strong sense of entrepreneurship, creative mind, ability to think out-of-the-box 
  • Strong leadership skills, readiness to walk an extra mile in order to reach the goals 
  • Self-motivated and able to work independently 
  • Highly organized, professional and efficient and a problem solver
  • Handles stressful situations and deadline pressures well 
  • Solid verbal and written communication, presentation and facilitation skills in English 
  • Hands-on knowledge of the software development lifecycle using structured approaches such as Waterfall, RUP, Agile, etc
  • Knowledge of the retail technology industry – an advantage 

Apply today for immediate consideration!