Technical Support Specialist - Oracle or SAP ERP (NYC Metro)

Job location: NY Metro (USA)

Our client is a global leader in software testing Saas for enterprise ERP customers. They are looking for a Technical Support Specialist. This position is based in NYC Metro. As a member of the Support team, your goal will be to provide fast and friendly world-class support. We are looking for a customer oriented person with superior communication skills and proven technical background.


  • Maintain ownership of support requests until resolved; collaborate with other teams as needed and set customer expectations.
  • Provide problem analysis and resolution for remote customer base.
  • Ensure support requests are handled in a timely manner and escalated if necessary.
  • Become a subject matter expert in SaaS products (on premise installation components and cloud components)
  • Provide accurate and timely feedback for purposes of measuring, tracking and driving continuous service level and product improvements.


  • Bachelor’s degree, with a minimum of 2 years of technology experience (Computer Science, Information Systems or related fields)
  • At least 3 years experience with customer support or customer service in software companies.
  • Technical knowledge and hands-on experience with Testing platforms / SAP / Oracle applications.
  • Strong Windows workstation / servers OS knowledge.
  • Internet security and networking knowledge.


  • Strong analytical, troubleshooting capabilities and problem solving skills, strong attention to detail and self-motivation.
  • Work effectively under high pressure in a business-critical environment.
  • Experience working with R&D and/or Sales
  • Experience working with Testing applications - Major advantage
  • Good understanding of software development processes.
  • Excellent multitasking skills and ability to prioritize tasks.
  • Superior communications skills.
  • Process oriented.
  • Ability to travel to customer sites if required.
  • Experience in understanding and reading logs, traces and basic SQL queries.
  • Team Player.
  • Ability to see beyond regular ticket resolution and provide both process and product insights.

Apply today for immediate consideration!