Customer Success Manager DACH - Enterprise Software

Location/Area: Germany  

Our client is a global leader in software testing Saas.

Success Managers are responsible for managing all technical aspects of a company’s relationship with its existing customers. They work closely with the Customer development teams to ensure ongoing revenue stream from existing customers and increase sales to existing customers. By providing top-quality technical services after a sale, Customer Success Managers help to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers.

Key Responsibilities

• Accountability for ongoing value delivered successful implementation, through upsell/cross-sell activities
• Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices
• Trusted advisor. Build strong and positive relationships with clients at various levels
• Act as the voice of customer within the company
• Actively play a part in ensuring financial targets are reached

Required skills and expertise:

  • At least 3 years of experience as a customer success manager \technical account manager for enterprise software or project manager for ERP projects
  • Excellent verbal and written skills with strong communication, presentation and interpersonal skills with proven experience in a direct client-facing role
  • Ability to handle high-pace sales processes and management of multiple customer accounts
  • Experience in SAP or Oracle software enterprise testing- Major advantage
  • Customer service and technical support abilities, strong analytical and problem solving skills, a high level of professionalism, with the ability to multi-task, strong attention to detail and self-motivation.
  • Business orientation and analytical thinking.
  • The ability to work in a dynamic, cross-functional, team-based environment
  • Fluent English and German

Apply today for immediate consideration!