Country Service Manager - UV Water Treatment

Job location: India

Our client is a fast-growing global provider of sustainable water treatment solutions further expanding in India. They are looking for a Country Service Manager with proven experience in supporting UV water treatment systems around India.

  • Provide, maintain and monitor domestic support solutions.
  • Continuously and proactively maintain communication with the customers in the region
  • Identify, report and escalate irregularities and repeating system malfunctions. Monitor the resolution and solution progress.
  • Follow-up and provide domestic service and maintenance directly and/or through local distributor.
  • Follow-up and ownership of customer open support cases until closure in a timely manner.
  • Work with domestic account managers to ensure local customer satisfaction.
  • Support domestic field trials
  • Provide support for other regions according to company needs.
  • Document, report and escalate problem to HQ.
  • Monitor and push the sales of consumables regionally.
  • Train distributors technical staff.
  • Several years of work experience in supporting UV systems (preferably) or capital equipment
  • Electronic/electrical/environmental engineer
  • Experience with international companies
  • PC and computer savvy, MS Office
  • Basic computer network skills
  • Troubleshooting skills
  • SW upgrade capabilities

Position is home office based with frequent travel to customer sites around India.