Support Engineer

Location: Seattle, WA

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The Support Engineer is responsible for the deployment of current and future products at customer sites and he is also responsible for the on-site and remote support of issues raised by customers. The Support Engineer is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues.

Relevant Experience: 5+ years
Education: 4 years Technical degree/Computer Science preferred

Professional Qualifications:

  • Highly Knowledgeable in TCP/IP networking preferably at an Expert level,
  • Proficient in UNIX/Linux System Administration- MUST,
  • Knowledgeable in customer support processes, tooling and troubleshooting. - MUST,
  • Highly experienced in troubleshooting network issues using a Sniffer,
  • Familiar with the common Internet protocols at the packet and flow analysis level, such as: HTTP, FTP, RTSP, SSH, PKI, RTSP.
  • Familiar in mobile network technologies including L3-7 switching and load balancing, redundancy (A/P, A/A) and high performance systems,
  • Knowledge of application servers, Weblogic / Jboss - Advantage,
  • Knowledge of Oracle and/or MySQL administration - Advantage,
  • Knowledge of IBM/HP blade center, Cisco and F5 load balancers - Advantage.

An advantage will be given to candidates who worked with Venturi, ByteMobile, F5, HP and Cisco technologies. Wireless telecom experience is also an advantage.


Personality Characters/Skills

  • Communicate effectively with customers and peers,  
  • Produce high quality written documents, status reports and customer communications,
  • Identify appropriate internal and/or external resources to solve problems,
  • Contribute to regular internal and customer meetings,
  • Effectively escalate through appropriate channels – “know how to make things happen”.
  • International work experience and cultural awareness is an advantage.

Traveling:

  • Required from time to time.

Other/Comments:

  • Provide “on-call” service periodically.
  • Based in Seattle, WA or anywhere on the West Coast.

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Please send CV and application to usa@coberonchronos.com 

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