Enterprise Account Manager - CX Customer Engagement Software

Job location: NY Metro, San Francisco (CA),

Featured job

Our client provides the world’s leading brands with deep and actionable customer behavior insights for customers including Fortune 500 companies like Walmart, Home Depot, Adobe, Microsoft, and more. The Enterprise Account Manager is a critical front line function, responsible for day to day customer relationship management, customer satisfaction and revenues.

The position will interface across all Company teams and functions including Consultants, Psychologists, Project Managers, Pre-sales Engineers, Finance and Legal, in order to ensure both customer and Company goals are successfully met.

Key Responsibilities

  • Manage the customer life-cycle from deployment to renewal, cross-sell and up-sell.
  • Promote the value proposition to prospective customers within a highly competitive market.
  • Manage complex sales cycles from prospecting to closing.
  • Maintain and develop new relationships within the assigned accounts.
  • As part of a cross-functional team, monitor and improve customer satisfaction via Customer Consultants, project managers and Implementation teams.
  • Excel within a fast-paced, dynamic organization.

Position Requirements

  • 5+ years of B2B Enterprise Sales experience preferably in CX, customer engagement and/or customer behavior analytics
  • Thorough understanding of enterprise account management and show a methodical approach to managing a territory.
  • Demonstrated market knowledge and competitive knowledge opportunities.
  • Proven history of exceptional quota attainment.

Please send CV to usa@coberonchronos.com

Coberon Chronos Group, an award winning global leader in permanent and temporary staffing, RPO. Chronos Systems is a premier member of the Group providing application development, IT Outsourcing, BPA/business process automation solutions for global multinationals from its develoment centers in Hungary and Argentina. The Group owns and operates 40+ offices and partners worldwide.