Customer Service Team Leader Eastern Europe

Location: Budapest, Hungary

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Our client, a global premier Professional and Consumer Goods organisation, is looking for a Customer Service Team Leader for the Eastern Europe region. Reporting to both the Eastern Europe Controller and General Manager, this is a leadership role that focuses on operational excellence.

With a culture of innovation, firm commitment to R&D and extensive customer insight, Building equipment and power tools producer- leading brands and high-quality products meet the specific needs of the customers, consumers and professionals delivering long-term value to our shareholders.

As the leader of the Customer Service of Eastern Europe, you will be responsible for delivering optimum service level to Customers and strong support to the Sales teams. An essential part of this role is to improve current processes and develop new ones to ensure that Key Performance Indicators are defined and met. Candidate will also be a key business partner to the EE General Manager in business development for new Customers and channels.

Responsibilities include:

  • Developing and managing a team of about 10
  • Implementing and improving processes, ensuring effective order entry and Customer Service.
  • Defining, measuring and reporting KPI targeted to improve Service levels
  • First line support for Customer enquiries
  • Supporting Sales teams and assisting them on Commercial issues (claims, returns, etc.) and business development (new customers, new contracts, etc.)
  • Pro-active in identifying commercial opportunities and generating sales
  • Liaising with EMEA Central Distribution Centre in Germany for all orders and shipments
  • Liaise with EMEA Central Supply Chain for all kitting and special packaging requirements
  • Supporting Finance in maintaining and controlling pricing, promotions, and margin controls
  • Ensuring audit trail and escalation of issues according to company policies
  • Supporting Marketing team in all POS and Marketing materials purchases
  • Rolling out SAP across the region with the support of the Finance and Central team

Experience/Skill Set required:

  • Prior Cuctomer Service  management experience in a mid-size company, preferably in the Professional and Consumer Goods industry
  • Proven record of managing and developing a team and KPI’s successfully.
  • Experience and knowledge of SAP
  • Fluent in English, Polish and/or Russian speakers preferred
  • Detail orientated, numerically strong and problem solving skills
  • Desire to drive change and add value both from an operational and financial perspective
  • Fluent in Hungarian is considered as a plus

What we offer:

  • Working place primarily located in Budapest
  • Excellent working environment
  • Very competitive salary
  • Great career opportunity 

Reference number: BP-CSPO-80420


If you are interested in this position, please send you CV and application to:


Coberon Chronos Group is an award winning global leader in permanent and temporary staffing, RPO and IT Outsourcing for global multinationals. The Group owns and operates 40+ offices worldwide.